It has come to our attention that in rare cases the NHD-000-CTL may show an HTTP Status 500 error in the Software Upgrade section of the Web UI. While this error doesn’t prevent the communication from a control system to the NHD-000-CTL, it does prevent the ability to perform firmware updates.
We apologize for any inconvenience this may have caused.
Affected Serial Numbers
All Serial Numbers
While a permanent fix is being developed to prevent future issues from occurring, a solution is available which can restore the Software Upgrade section to a working state. If you are experiencing the above issue perform the steps below.
To confirm the Software Upgrade section has been restored, log into the Web UI of the NHD-000-CTL and select the Controller Settings Tab. Scroll down to the Software Upgrade section and you will then see the ability to upload Web and Adapter firmware files.
The latest firmware files can be found on the NHD-000-CTL product page at WyreStorm.com.
At this time a corrective action is not available, however our engineering team is working on a resolution that will be available once completed and tested.
Your Visual Distributor